Shipping & Delivery Policy
Freight and Handling Charges
Delivery charges are calculated and added to your order before you make your payment, unless your order includes an item that requires custom shipping, in which case we will contact you with a price for your parcel (these items are identified on their page).
- Purchases totalling up to $100 will be charged $7 to Lower North Island (approximately New Plymouth across to Napier), $9 to Upper North Island, and $12 to South Island
- Purchases totalling over $100 will be FREE SHIPPING
- Custom Shipping will always be calculated and confirmed with you before sending the parcel. Items are identified on individual product pages, and this also shows in your shopping cart.
Unsure of the address you want to send to?
You can check your shipping address HERE to check the suburb or town and get the postcode. Your shipping will be calculated on the checkout page.
Custom Shipping Requirements
Certain items that need special shipping will be identified in the description on the product page. They may be over-sized, particularly heavy, or simply need special care for sending. We will advise you by email of the actual shipping charge and will not send the goods without your approval of the charges. Click and Collect may be a useful option in this case, depending on your location.
Orders are delivered by NZ Couriers and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery. If no one is home when delivery is attempted a card will be left advising the date and time of attempted delivery. One more attempt will be made to deliver your order, after that you will be required to pick it up from your nearest NZ Couriers office. Please make sure you bring ID with you when picking up the parcel, otherwise it will not be released.
Under normal circumstances your order will be dispatched within 3 business days and arrive within a week. Please note that your order may be sent in more than one parcel.
Dispatch and delivery days are Monday to Friday.
Please be aware that some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order.
We cannot deliver to Post Office Boxes or Private Boxes.
We do not deliver outside New Zealand, however orders may still be placed from overseas with a New Zealand delivery address.
Cancelling your Order
If you wish to cancel your order please contact us at 06 355 4540 or email@example.com as soon as possible.
If you cancel before your order is dispatched you will receive a full refund.
However, if the goods have already been sent to you, at the time of cancellation, you will not be able to cancel your order. You will need to follow the returns process and your shipping charges will not be refunded.
If you have questions about our shipping costs or any shipping issues, please contact us on 06 355 4540 between 9.30am and 5pm Monday to Friday, or email us on firstname.lastname@example.org.